Last Edited: June 2023
TSVC Ltd, trading as AutoGuardian, ("AutoGuardian," "we," "us," or "our") is committed to protecting the privacy and personal information of our clients. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your personal information. By using our website or contacting us via email or phone, you consent to the practices described in this Privacy Policy.
Personal Information: When you contact us via email, phone, contact form or subscribe forms, we may collect personal information such as your name, email address, phone number, and any other information you provide to us voluntarily.
Website Usage Information: We may collect certain information automatically when you visit our website. This information may include your IP address, browser type, device information, operating system, referring website, pages you viewed, and the dates and times of your visit. We collect this information using cookies and similar tracking technologies.
Personal Information: We may use the personal information you provide to us for the following purposes:
Website Usage Information: We use website usage information to analyze trends, administer our website, track user interactions, and gather demographic information for aggregated use. This information helps us improve the functionality and content of our website and understand our users' preferences.
Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business and providing services to you. These third parties are contractually obligated to keep your personal information confidential and use it only for the purposes specified by us.
Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request from a governmental authority, court, or law enforcement agency.
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to collect and analyze website usage information. Google Analytics uses cookies and similar technologies to track and report website traffic. The information generated by the cookies about your use of our website (including your IP address) is transmitted to and stored by Google. Google may use this information for evaluating website activity, compiling reports, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google's behalf. By using our website, you consent to the processing of data about you by Google as described in Google's Privacy Policy.
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete such information as soon as possible.
We may update this Privacy Policy from time to time to reflect changes in our privacy practices or legal obligations. Any changes we make will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.
A cookie is a small file that might be placed on a computer or similar device when you visit or interact with a website. We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information about visitors to our website.
To view the cookies we use on our website, click on the 'cookie settings' and find out more for full details of the cookies and their usage.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to reject cookies or install a browser extension to reject cookies. Your browser will also have a tool to remove cookies that have already been set. If you choose to remove cookies or reject cookies, this could affect the functionality of parts of our website. To opt out of interest-based advertising by Google, see the privacy preferences in the settings of your Google account.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In the European Economic Area (EEA) and the United Kingdom (UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by using the contact details provided below to contact us. We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the UK and you believe we are unlawfully processing your personal information, you also have the right to complain to the Information Commissioner's Office. You can find their contact details here: https://ico.org.uk/make-a-complaint/.
If you are located in the EU and want to make a complaint, see this list of European Data Protection Supervisors.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information where there are lawful grounds other than consent.
If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Chris Dunn, by email at enquies@autoguardian.co.uk.
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